Privacy
We use the details you share to answer your enquiry and arrange your requested order. Sending a request does not sign you up for marketing.
Order-request details
When you send an order request, we save your name, email, optional phone number, town, county, chosen products, quantities and any note you include. We do not ask for card details or a full delivery address at this stage.
Why we need them
The Silk & Road team uses these details to respond to your request and agree availability, price, delivery and cash payment. We do not use an order request as permission to send marketing emails.
Where requests are stored
The website is hosted on Vercel. Order requests are stored in our connected Neon database and the customer's contact details are only shown in a password-protected team inbox. Optional team push alerts are sent through the device's browser push service with a generic message, without customer names, contact details or products. These requests are separate from Medusa while manual ordering is in use.
Your saved cart
Your browser stores product selections so your cart remains available when you return. Contact and delivery details are not saved in the cart. A request identifier is kept in your browser session to help prevent duplicate submissions.
Preventing spam and misuse
We use limited request counts and hashed network identifiers to protect the request form and private inbox. Your contact details are not shown in public receipt links.
Access, corrections and deletion
Ask the Silk & Road team to access, correct or delete your request details by replying when we contact you. Include the reference shown on your receipt so we can locate the request. Please do not put sensitive personal information in the optional note.